03 November 2021
Macsteel, Africa’s leading merchandiser, and distributor of steel has revamped its online shop with improved functionality, to provide a better customer experience. The online shop, www.shop.macsteel.co.za will help drive one of Macsteel’s business imperatives of becoming a more customer-centric business. www.shop.macsteel.co.za will be one of South Africa’s largest online shops in the steel industry, another example of Macsteel investing to further support its customers and differentiating itself from competitors in the industry.
Macsteel redesigned the online shop to enhance the overall experience. Customers are now able to register to purchase products online and be part of the loyalty program. Customers have access to an extensive product range and can easily find products using the improved search and filter functionality. They can create quotations online and convert quotes into orders directly. Customers will be able to download their price lists including product weights, and they will have access to product specification sheets.
Key customer benefits are:
Mike Benfield, Macsteel CEO, says, “ E-Commerce is a key driver of growth for our business. We are providing a sophisticated, yet low-cost solution, which will not only help grow but further engage our customer base and help drive online business across all our product groups over time .”